Convention Home » Schedule-At-A-Glance » HR/Training & Development Leadership Council of Florida Workshop

Session Description
Your past strategic planning sessions may have looked at branch, ATM, and product expansion, but your new strategic plan is undoubtedly focused on discovering cost-effective methods to grow in a very lean market. There are always limitations in trying to plan the future, but there are no limitations for the company that ‘plans its people’. HR personnel are crucial in spotlighting new trends and implementing innovative ideas to navigate through these challenging days. Through insightful, purposeful initiatives, HR can powerfully impact the bottom line. Strategic planning is important – but strategic implementation is everything. Rick Olson has worked closely with HR personnel across the country in creating dynamic, productive workplaces. In this session, he will bring the very best thoughts together from both worlds to create a growth plan for your credit union. Here are the key points in this energetic session:

• Trends in business development
• Lending in the new economy
• Creating a service culture that emulates America ’s best companies
• Using the best new information technology available
• Getting reluctant employees to embrace a culture of sales
• Building a management team that effectively coaches their staff member
• Keeping the plan on track throughout the year

About the Speaker
Rick Olson has been vitally connected to the credit union world for the past 15 years. He has authored two STAR modules, is the past host of America’s Credit Union Conference, and is the instructor for CUNA’s World Class Service Executive Institute. He has worked with many credit unions helping them develop healthy work cultures focused on effective sales and world class service. He is the founder of the Coaching College, which gives managers the skills they need to effectively coach their employees. He hosts an annual CEO retreat and conducts numerous strategic planning sessions.

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