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What is the sign up process for credit unions?
Click on the link below to sign up on the BSD program. The application is sent to Office Depot's Business Services Division for processing. Within 7-14 days of submission of the application, an Office Depot representative will email the "Contact Person" at the credit union and explain how to order using their website, give them their account number, and email the credit union an start-up kit. Please be sure to include your email address on the application.
Click here for the registration form.
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What are the discounts for the program?
The discount averages approximately 70% off the catalog list price.
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If I am a current Office Depot customer, how do I change programs?
The conversion is the same as a new client. You follow the same procedures as outlined in question #1. There is a space on the enrollment form to include your account number if you already have one.
If I am with a competitor, how do I convert? How long am I obligated to honor this program?
Since this program is not exclusive, you can sign up regardless of any other provider that you are currently using. There is no contract, so you are free to use Office Depot exclusively or in combination with other providers that fit your individual needs. If you decide you want to discontinue the program, simply stop ordering.
How quickly can I convert?
Immediately! After you submit your application, it takes 7-14 days for processing. If you need to place an order prior to completion of processing, you can do so by calling Deirdre Rhodes at 800-342-1266 ext. 1104. Once the account is activated with credit, you will also be able to order online.
How do I order my supplies?
You may order your supplies by phone, fax, on-line, or simply walking into any convenient retail outlet.
If I order supplies by phone, fax or online, how quickly will the supplies be delivered?
Most orders are delivered the following day by Office Depot's company trucks. Due to some remote locations, some outlying areas will have UPS 2-day delivery.
How am I billed and what is the process for disputes?
Credit unions are invoiced on a weekly basis. Office Depot has a "no questions asked" 30-day return policy. If a dispute does arise, Office Depot provides a customer service line to handle more serious problems. If that fails, FCUL Service Group will assist in resolving these matters. To date, there have been no billing or order disputes.
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